Refund and Returns Policy

Refund & Cancellation Policy

Last Updated: September 2, 2026

At Throttlerz, we strive to provide high-quality motorcycle products and a smooth shopping experience. If you are not satisfied with your purchase, our Refund & Cancellation Policy explains when and how you may request a cancellation, return, or refund.

1. Order Cancellation

Orders may be cancelled before they are dispatched.

To request a cancellation, please contact us as soon as possible using the contact details provided below.

Once an order has been dispatched, it may no longer be eligible for cancellation. In such cases, the customer may need to follow our applicable return policy.

2. Returns

Customers may request a return for an eligible product subject to the following conditions:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, accessories, manuals, and other accompanying items, wherever applicable.

  • Products that have been damaged, used, altered, or otherwise mishandled after delivery may not be eligible for a return.

  • Certain products may be non-returnable due to their nature, hygiene considerations, or other applicable restrictions.

  • The return request must be made within the applicable return period specified for the product/order.

Throttlerz reserves the right to inspect returned products before approving a return or refund.

3. Refund Eligibility

A refund may be provided in circumstances including, but not limited to:

  • Order cancellation before dispatch.

  • Return of an eligible product that has been accepted by Throttlerz.

  • Product being unavailable after payment has been successfully received.

  • Product being delivered damaged or defective, subject to verification.

  • An incorrect product being delivered due to an error on our part.

  • Any other situation where Throttlerz determines that a refund is appropriate.

Refund eligibility may be subject to product-specific terms and the applicable return conditions.

4. Refund Processing

Once a return or refund has been approved, Throttlerz will initiate the refund after completing the necessary verification and processing.

Refunds will always be processed to the customer’s original payment source/account used for the transaction.

This applies to all payment methods and payment transactions, including payments processed through third-party payment providers and financing/payment platforms.

For example, if an order was paid using Snapmint, the applicable refund will be processed to the original payment source/account associated with that Snapmint transaction, subject to Snapmint’s applicable processing procedures and terms.

Throttlerz will not ordinarily transfer refunds to a different bank account, card, wallet, UPI ID, or other payment source that was not used for the original transaction.

The time taken for the refunded amount to reflect in the customer’s account may vary depending on the payment method, bank, card issuer, UPI provider, payment gateway, or third-party payment service provider.

5. Snapmint Payments

Where a payment has been processed through Snapmint, the refund will be initiated in accordance with the original Snapmint transaction and will be routed to the original payment source/account associated with that transaction.

Customers should note that the processing and reflection of the refund may be subject to Snapmint’s systems, policies, and processing timelines.

If the customer has an active repayment, instalment, financing, or other payment arrangement with Snapmint, the impact of a refund on that arrangement may be governed by Snapmint’s applicable terms and procedures.

For questions specifically relating to the status of a Snapmint refund after Throttlerz has initiated it, customers may also need to contact Snapmint directly.

6. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request:

  • Photographs or videos of the product and packaging.

  • Order details.

  • Details describing the issue.

  • Any other information reasonably required to verify the claim.

After verification, we may offer an appropriate resolution, which may include replacement, return, refund, or another suitable remedy, depending on the circumstances and product availability.

7. Refund Timeline

After a refund has been approved and initiated by Throttlerz, the amount may take additional time to appear in the customer’s original payment source/account.

The actual crediting time depends on the relevant bank, card issuer, UPI provider, payment gateway, Snapmint, or other payment service provider.

Throttlerz is not responsible for delays caused by external payment providers or banking institutions after the refund has been successfully initiated from our end.

8. Shipping and Delivery Charges

Where applicable, shipping or delivery charges may be treated separately from the product price when processing a refund.

If an order is cancelled before dispatch or a refund is issued due to an error attributable to Throttlerz, applicable shipping charges may be considered for refund.

For customer-initiated returns that are not the result of a Throttlerz error, shipping or return-related charges may be deducted or may otherwise be non-refundable, subject to the applicable terms of the order.

9. Non-Returnable Products

Certain products may not be eligible for return or refund due to their nature, hygiene considerations, safety requirements, product condition, or other applicable restrictions.

Where applicable, the product page or order terms may specify additional return restrictions.

10. Refund Disputes or Issues

If you believe a refund is due but have not received it within a reasonable processing period, please contact us with your order details.

We will verify the transaction and provide an update regarding the status of the refund.

For refunds involving third-party payment providers such as Snapmint, the final crediting time may depend on the respective provider.

11. Changes to This Policy

Throttlerz reserves the right to modify or update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

12. Contact Us

For questions regarding cancellations, returns, or refunds, please contact us:

Throttlerz

Email: throttlerzpitstop@gmail.com
Phone: +91 91505 33122

When contacting us regarding a refund or return, please provide your order number and relevant transaction details so that we can assist you more quickly.